Sewa Sambhal Donation Guarantee Policy
Effective Date: January 31, 2024, 10am Pacific Time
Introduction
At Sewa Sambhal, we are committed to protecting our donors and ensuring that every contribution goes towards its intended cause. In rare cases of misuse or abuse, the Sewa Sambhal Donation Guarantee (the “Donation Guarantee” or this “Policy”) provides donors with peace of mind. This Policy applies to all donations made on or after the Effective Date.
For Donors
Donors can request a refund for donations made through the Sewa Sambhal platform (“Platform”) to a fundraiser. Sewa Sambhal will determine, at its sole discretion, whether misuse or abuse has occurred, and issue refunds accordingly.
Exclusions
Certain situations are excluded from this Policy, including but not limited to:
- Requests made more than one (1) year after the donation.
- Donations not made on the Sewa Sambhal Platform.
- Donations made through external sources or third-party funds (including any donor-advised funds).
- Refund requests for donations made to your own fundraiser.
- Donations that have already been subject to a chargeback.
- Abusive or excessive claims (such as more than three claims in one month) or duplicate claims.
Submitting a Claim
To submit a claim under this Policy, you must meet the following criteria:
- You still have the payment method used to make the donation and are authorized to accept a refund on that payment method.
- You did not contribute to or cause the misuse, directly or indirectly.
- You have fully completed the claim form and complied with all further requests for information to process your claim.
By submitting a claim, you agree to cooperate fully with any investigation by Sewa Sambhal or any law enforcement authority, and to notify Sewa Sambhal if you receive any communication or funds from the organizer or beneficiary.
Submit a donor claim here
Please note that when a refund is issued, the fundraiser organizer will be notified, including the donor’s name. All other claim information remains confidential.
Investigation and Refund Process
Our team will investigate claims thoroughly. If we determine that your donation has been misused, your refund will be processed within 3-10 business days after completing the investigation.
We reserve the right to investigate any claim and take appropriate action against any violation of this Policy or our Terms of Service, at our sole discretion.
No Insurance or Warranty
This Policy is not an insurance policy, nor does it constitute an insurance contract. It does not replace any insurance that may be obtained by you. This Policy provides no insurance benefits, nor are the benefits assignable or transferable. It is also not a warranty against fraud or any other misuse of the Platform.
Modification or Termination
Sewa Sambhal reserves the right to modify or terminate this Policy at any time, in its sole discretion and without prior notice. If this Policy is modified, we will post the updated policy on the Sewa Sambhal website or provide you with notice. Claims made before the modification's effective date will still be processed under the original terms.
Entire Agreement
This Policy constitutes the entire understanding between Sewa Sambhal and you regarding your ability to request or qualify for a refund. It supersedes any prior agreements, whether written or oral, concerning refunds.
Terms of Service
The terms of this Policy are incorporated by reference into Sewa Sambhal’s Terms of Service. In the event of a conflict, the Terms of Service will take precedence. This Policy does not waive or diminish any limitations or disclaimers found in the Terms of Service. Capitalized terms not defined here will carry the same meaning as defined in the Terms of Service. All resolutions under this Policy are determined by Sewa Sambhal at its sole discretion.
No Waiver
Any decision by Sewa Sambhal to issue a refund under this Policy does not waive its right to decline refunds, payments, or other benefits in future situations, at its sole discretion.
Questions
If you have any questions about this Policy, please contact us at legal@sewasambhal.com.